Privacy Policy

Virtual Support is a sole trader business operated by Emma Dumel, registered in France as an entrepreneur individuel (auto-entrepreneur).

We are not required to appoint a Data Protection Officer and have not appointed one. All privacy questions come directly to the email address above.

2.1 When you submit the contact form

• Your first and last name
• Your email address
• The platform you use (HighLevel or Systeme.io)
• The service you are interested in (Health Check, Reset, or unsure)
• Your website address, if you provide one
• The message you write
• A record of the consent statement shown to you, whether you ticked it, and the timestamp

2.2 Automatically, when you visit the site

Our hosting provider records standard server log data, including your IP address, browser type, the pages you request and the time of the request. This is generated automatically by the infrastructure and is used only to keep the site running securely.

2.3 What we do not do

We do not run third-party advertising trackers on this site. We do not buy, sell or rent contact lists. We do not profile you or make any decision about you by automated means.

The tickbox on the contact form is a record that you were told what would happen to your details. It is not, by itself, the legal basis for replying to you - we reply because you asked us to.

Where we rely on legitimate interests, you can object at any time (see section 7) and we will stop unless we have compelling grounds to continue.

We do not send marketing emails to people who simply filled in the enquiry form.

These providers act as our processors. They may only process your data on our instructions and under a written contract.

We do not share your details with anyone else, except where we are legally required to.

International transfers

Where a provider processes data outside the EEA or the UK, we rely on the European Commission's adequacy decisions where one exists, or on Standard Contractual Clauses with supplementary measures where one does not. You can ask us for details of the safeguards in place for any specific transfer.

The quiz linked from our homepage is hosted on pretaquiz.com, a separate service. When you click through, you leave this site and any data you enter is handled under PretaQuiz's own privacy policy, not this one. We receive only the result you choose to share with us.

You have the right to:

• Access the personal data we hold about you
• Rectify data that is inaccurate or incomplete
• Erase your data ("right to be forgotten")
• Restrict our processing
• Object to processing based on legitimate interests
• Portability - receive a copy of your data in a structured, machine-readable format
• Withdraw consent at any time, where we rely on it
• Give directives about what happens to your data after your death (Article 85, Loi Informatique et Libertes - applies to data subjects in France)

To exercise any of these, email team@virtualsupport.world. We will respond within one month. There is no charge.

If you are unhappy with how we have handled your data

Please tell us first - we would rather fix it. You also have the right to complain to a supervisory authority:

• In France or elsewhere in the EU: the Commission Nationale de l'Informatique et des Libertes (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 - cnil.fr
• In the United Kingdom: the Information Commissioner's Office (ICO) - ico.org.uk/make-a-complaint

We do not carry out automated decision-making or profiling that produces legal effects concerning you, or that similarly significantly affects you, within the meaning of Article 22 GDPR. Every enquiry we receive is read and answered by a person.

We use AI tools to help draft and structure documents and to speed up routine analysis in our own work.

• We do not use AI to make any decision about you.
• We do not put enquiry form submissions into AI tools.
• Where we use AI tools in the course of delivering work for a client, that use is disclosed to the client in advance and governed by our Data Processing Agreement, including a list of the specific tools involved. See section 10.

This policy covers people who visit this website or contact us.

It is not the policy that applies when we work inside a client's system. When a client gives us access to their HighLevel or Systeme.io account, that account contains personal data belonging to the client's own contacts. In that situation:

• The client is the data controller.
• We are a processor, acting only on the client's documented instructions.
• Our handling of that data is governed by a written Data Processing Agreement under Article 28 GDPR, which we provide to every client before access is granted.

If you are a contact of one of our clients and want to know how your data is used, please contact that business directly. We will support them in responding to you.

A copy of our standard Data Processing Agreement is available on request from team@virtualsupport.world.

This site uses only cookies and local storage that are strictly necessary for it to function. We do not set advertising or analytics cookies, and we do not use any tracker that identifies you personally.

Strictly necessary cookies are exempt from the consent requirement under Article 82 of the Loi Informatique et Libertes and the equivalent UK rules, which is why you are not shown a cookie banner. If we ever add analytics or marketing cookies, we will ask for your consent first.

Form submissions are transmitted over HTTPS and stored in an access-controlled database. Access is restricted to those who need it in order to reply to you. Accounts used to access client systems are protected by multi-factor authentication.

If we make material changes we will update the date at the top of this page. Where the change materially affects how we use data you have already given us, we will tell you directly.