WHAT SHOULD I EXPECT WHEN I START WORKING WITH YOU?
I love this question!
My goal is to make the process of getting expert support for your business as simple and transparent as possible.
Here’s how it works in FIVE easy steps:
Step 1:
Book Your Free Discovery Call
It all starts with a friendly, no-obligation chat. You'll book a free 30-minute discovery call where we'll discuss your business, your current challenges, and what you want to achieve. This isn't a sales pitch; it's a collaborative session for us to understand your needs and see if we're the right fit to help you.
Step 2:
The Technical Deep Dive
If we both agree to move forward after the initial call, the next step is a paid 90-minute Technical Deep Dive session. This is a hands-on, working session where we'll share screens and walk through your existing systems, funnels, courses, and automations.
Why is this step necessary? It allows us to get a complete and accurate picture of your project's scope, ensuring the proposal we build for you is precise, with no surprises.
Here’s how it helps you:
We'll Map Your Systems In Real Time: You need to have access to your system(s). Just share your screen, and we’ll create a clear inventory of your funnels, automations, and assets.
You Get Instant Value. We'll identify "quick wins" and hidden problems during the call, providing immediate insights and solutions.
You Walk Away with a Roadmap. We transform the feeling of being overwhelmed into a concrete, step-by-step plan to get your systems working for you, not against you.
In short, you go from feeling stressed by the mess to feeling confident with a clear path forward.
Our Promise: The fixed fee (£175) for this Deep Dive session is 100% credited towards your total project cost when you approve the proposal. Please note this service is not included in hourly support or power hour packages
Step 3:
Review Your Custom Proposal
Armed with a complete understanding of your needs and systems from our Deep Dive, we will create a detailed, custom proposal. It will clearly outline the full scope of work, a realistic timeline, and the final investment required to achieve your goals.
Step 4:
Simple & Secure Onboarding
Once you approve the proposal, we make it official. We’ll send over the service agreement and the invoice. You’ll then go through our simple and secure onboarding process to provide us with the necessary access to your accounts.
Step 5:
We Get To Work
We’ll schedule our project kickoff call and begin building, automating, and optimizing your systems. You can relax knowing your tech is in expert hands. For complete transparency, we track all our time and will keep you fully updated on our progress each week.
FAQs
Is the free Discovery Call just a sales pitch?
Not at all. The 30-minute Discovery Call is a genuine two-way conversation to see if we're a good fit. We'll discuss your business goals and challenges to understand what you need, and you can ask us anything you like. It’s about finding the right solution, not making a high-pressure sale.
Why is the 90-minute Technical Deep Dive a paid session?
The Deep Dive is our first working session together. Unlike a simple chat, we are actively analyzing your systems, mapping out your processes, and providing immediate insights and recommendations. This detailed work is essential to create an accurate, comprehensive proposal. Because this session provides tangible value on its own, we charge a fixed fee, which is then 100% credited to your project cost if you move forward with us.
What happens if I pay for the Deep Dive but decide not to proceed with the full project?
That is completely fine. If you choose not to move forward, the only cost is the fee for the Deep Dive session. The audit, analysis, and any recommendations we provide during that call are yours to keep and implement as you see fit. There are no further obligations.
How do you handle my passwords and sensitive information?
Your security is our top priority. We use Lastpass, a secure, encrypted password management system to handle all client credentials. We will never ask you to send passwords over email. During the onboarding process, we will provide you with a secure method to share any necessary access with us.
How long will my project take?
Every project is unique, so the timeline can vary. Your custom proposal, which you receive after our Technical Deep Dive, will include a detailed, realistic timeline with key milestones so you know exactly what to expect and when.
What will you need from me during the project?
Your collaboration is key to a successful project! Typically, we will need you to be available for the kickoff call, to provide timely feedback on our work, and to supply any specific content required (such as text for emails, images, or logos). We’ll clearly outline all requirements at the start of the project.
What if I want to add more work halfway through the project?
We’re flexible! If you have a new idea or want to add something that falls outside the original project scope, we’re happy to help. We will discuss the new requirements with you and provide a separate proposal for the additional work. We will never proceed with work or bill for anything outside the agreed-upon scope without your written approval.
Do I need to have a HighLevel account before I start working with you?
Not at all. If you're completely new to the platform, our "Business Starter" package is designed to get you set up with a new account from scratch. If you're on another platform, our "Full Migration Service" is the perfect place to start.
I'm currently using other tools (like Mailchimp, Calendly, etc.). Can you still help me?
Definitely. A huge part of what we do is helping businesses consolidate their scattered software tools into one streamlined HighLevel system. Our "Full Migration Service" is designed specifically for this. We'll help you move everything over smoothly to save you money on subscriptions and reduce tech headaches.
Do you offer services other than HighLevel support?
We are dedicated HighLevel specialists. By focusing exclusively on this powerful platform, we can provide you with a level of expertise that generalist virtual assistants cannot. We do not offer services like social media management or general administrative tasks.
What are your business hours?
Our standard business hours are [e.g., Monday to Friday, 9:00 AM - 5:00 PM CEST]. We aim to respond to all client communications within 24 business hours.
How do the hourly blocks (Business Starter & Growth Partner) work? Do the hours expire?
Think of it like a credit for our time. We track every minute spent on your project and draw down from your block of hours. To ensure we maintain momentum and focus on your project, our 10-hour blocks are valid for 30 days from purchase, and our 20-hour blocks are valid for 60 days. Unused hours will expire after this time.
What is the typical turnaround time for tasks?
This depends on the complexity of the task. We address small requests (under 30 minutes) within 1-2 business days. For larger tasks and projects, we will set a clear timeline with you during our kickoff call and in our weekly progress updates so you always know what to expect.
What kind of businesses do you typically work with?
We love working with service-based small business owners, particularly coaches, consultants, course creators, and local service providers who want to leverage technology to streamline their marketing and operations. If you feel like you're wasting time on repetitive tasks, we can likely help.
I'm not very tech-savvy. Will I be able to understand what you're doing?
Absolutely. Our job is to be your tech expert so you don't have to be. We pride ourselves on communicating clearly and avoiding confusing jargon. We'll explain what we're doing and why in plain English, and provide training so you feel confident using your new systems
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